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Customer Support

Frequently Asked Questions

  1. Our company would like to upgrade our current M6 platform. How do we find out more about the BroadWorks platform and how to upgrade?
    You may contact your iCore Account Manager at account_managers@icore.com who will set up a meeting to demo our robust BroadWorks platform onsite or remotely, and go over the next steps to upgrade your company. 
  2. I would like to add a user, who do I need to contact?
    If you are a current customer, you can contact your iCore Account Manager at account_managers@icore.com. If you are interested in becoming an iCore customer, submit the inquiry form here.
  3. Our company recently added new users to the iCore solutions platform, how do I receive/request training?
    iCore has various video tutorials and guides available online at iCore University. You can contact our Corporate Training team at training@icore.com to request a live online or onsite training session (travel fees may apply for onsite training).
  4. I downloaded the iCore Communicator from the Apple/Googleplay store, how do I activate services?
    You may contact your iCore Account Manager at account_managers@icore.com.
  5. How do I update my 911 Address on my iCore phone?
    Visit the online E911 update form here. You can also contact support and open a ticket if you have more than a few numbers to update.
  6. I want to submit an online customer support ticket but do not have an account. How do I set that up?
    If you are a new visitor to iCore's Support Center and would like to create a new account, please contact us at 1-888-470-8647, 1-877-437-5938 or email support@icore.com. For security purposes, we are required to create new accounts over the telephone. With an account you will have access to all of our support materials and submit support requests as well as view status on your current support request.