EXECUTIVE VICE PRESIDENT OF OPERATIONS
"We strive to provide our customers with a best in class support experience. "
Bruce is a seasoned executive with an impressive track record of corporate process management excellence. Bruce oversees all implementation of National and Key Accounts. Bruce and his team of Project Managers, Provisioning Representatives and Field Service Technicians are committed to ensuring that all customers experience a smooth transition to iCore’s cloud-based services with zero tolerance for defects. Bruce’s main areas of focus include:
- Overseeing project implementations, LNP’s, installations, customer access orders, equipment inventory.
- Own and continuously improve the implementation management process
- Identifying additional customer requirements during implementation process.
- Oversees customer support initiatives to improve overall customer satisfaction
Prior to joining iCore, he was the Director of Professional Services at GE Capital IT Solutions and served as Director of Client Services at Gelco Government Networks . He also held management positions at the US Department of Health & Human Services as well as the US Air Force and the Harris Corporation. Bruce has led international engineering teams, supervised employees in 13 locations, spearheaded double digit revenue growth, and received numerous awards for his work. Bruce holds multiple Six Sigma and Project Management Certifications.